Privacy Policy

Rixmed Physiotherapy Clinic
Last updated: June 10, 2026

1. Introduction

Rixmed ("we", "our", "us") operates a WhatsApp-based appointment booking service for our physiotherapy clinic located in Riga, Latvia. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our booking bot.

2. Information We Collect

When you use our WhatsApp booking service, we may collect:

  • Name — provided by you during booking

  • Phone number — your WhatsApp number used to contact us

  • Service preferences — the type of physiotherapy service you request

  • Appointment dates and times — selected by you during booking

  • Payment information — processed securely via Stripe (we do not store card details)

  • Referral information — whether you have a doctor's referral

3. How We Use Your Information

We use your information solely to:

  • Process and confirm your appointment bookings

  • Send you appointment confirmations and reminders

  • Process payments for services

  • Communicate with you regarding your bookings

  • Maintain records required for clinic administration

4. Data Sharing

We do not sell, rent, or share your personal data with third parties, except:

5. Data Storage

Your data is stored securely on servers located within the European Union. We retain booking data for a maximum of 2 years, after which it is deleted.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing of your data

  • Data portability

To exercise any of these rights, contact us at the details below.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Contact Us

Rixmed, SIA
Riga, Latvia
Website: rixmed.lv
WhatsApp: +371 28778818

For privacy-related inquiries, please contact us via WhatsApp or through our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via WhatsApp or our website.